Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Once your return is accepted you can either request a refund or exchange for the product.

We quickly accept return request under the following cases:

A.) Change of Mind: In case you bought a product and after receiving the product you change your mind or the product does not fits your purpose simply raise a return request. 

B.) Damage and Wrong Item Received: Although we take utmost care, however please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take the images of the product in the condition you have received. You can choose to either exchange the product or request a full refund.

Eligibility for Return:  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In case you have received a damaged or wrong item and you are requesting the same product in exchange then you do not have to pay shipping charges again.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days from the receipt of the product.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support.purplechimes@gmail.com.

 

How to Raise a Return Request?

To start a return, please write to us at support.purplechimes@gmail.com with Order Id (mentioned in your invoice).
If your return is accepted, the package needs to be sent on the address mentioned below.

Items sent back to us without first requesting a return will not be accepted. 

Return Address:

EG Enterprise

85, Laxman Colony,

Shyam Nagar, Jaipur,

Rajasthan - 302019

You can always contact us for any return question at  support.purplechimes@gmail.com